About Wet Earth

Purpose

Wet Earth's purpose is to provide quality irrigation products at the lowest cost and with the highest quality service.

Organisation

Wet Earth^TM was originally developed in early 2003 by a team of professionals with skills in the following areas:

• reticulation and irrigation installation and sales (7 years licensed urban irrigator);
• electronic commerce consulting and internet software development; and
• logistics and transport.

Our aims were to set up an organisation with the most efficient operational structure possible to minimise our overheads and to continuely improved our systems and most importantly our customer service. Wet Earth is the result of our efforts and we believe our prices and service illustrate our success in achieving these aims.

Our operational structure means:

• we do not have a shopfront - although we do have a sophisticated warehouse facility;
• we prefer all communication to come through either our website or via email. This enables us to track your requests and ensure all correspondence is responded to in a timely manner (ie. it is not on a fax in the bottom drawer or scrawled on a post-it-note under a coffee cup);
• we do not provide free custom irrigation design or installation and product advice. To keep our costs down we are targeting individuals and companies who know what they are doing;
• we do not provide installation services, although we may be able to recommend installers in your region;
• we only accept credit card and EFT payments. Credit cards minimise the processing time and provide more safeguards for the consumer compared to other methods. Trade Customers can pay using EFT with prior approval. If you have any concerns with paying via credit card or other payment related questions then please contact our operations manager; and
• we are not an internet help desk.

We are registered for GST and a tax invoice will be sent with all orders. Our RBN is VIC B1689025F and our ABN 50 065 460 432.

Our Customers

The following are some of the more interesting and out of the way locations of our Australian customers:

• Airlie Beach, QLD;
• Longreach, QLD;
• Broken Hill, NSW;
• Jindabyne, NSW;
• Lord Howe Island, NSW;
• Smithton, TAS;
• Leigh Creek, SA;
• Tom Price, WA;
• Kununurra, WA;
• Jabiru, NT;
• Nhulunbuy, NT;

The following are some of the countries we have exported to recently:

• Egypt;
• Fiji;
• Germany;
• Korea;
• Laos;
• New Zealand;
• Russia;
• USA;
• Vietnam;